How to order from Cerbo as a business outside Romania — from opening your account to receiving the parcel. The full rules are in our Terms and Conditions.
1. Open a partner account
Request an account with your company name, country and VAT number. We check EU VAT numbers in the VIES system and approve accounts quickly. Prices become visible once your account is approved. We sell only to businesses, wholesale.
2. Place your order
- From your account: add products to the cart, or use Quick Order — paste a list of SKU or EAN codes with quantities, up to 400 lines at once, and the cart fills itself.
- By email: while online ordering is not yet available for your country, send your list (SKU or EAN codes and quantities) to [email protected]. We reply with a proforma invoice that includes shipping.
- There is no general minimum order value.
- Products marked “Delivery in 3–5 days” are pre-order products: they come from our suppliers’ warehouses and are added to your order like any other product.
3. Prices, VAT and invoices
- Prices for customers outside Romania are in EUR, excluding VAT.
- With a VAT number that is valid in VIES, deliveries within the EU are invoiced without Romanian VAT (intra-Community supply, reverse charge). Without a valid VAT number, Romanian VAT is added.
- Invoices are issued in EUR and sent by email.
4. Payment
- Bank transfer in advance, based on our proforma invoice. The order is dispatched once the payment reaches our account.
- Cash on delivery (COD), paid to the DPD courier, for deliveries to Bulgaria, Greece, Croatia, Slovenia, Slovakia, Hungary and Czechia. The COD fee is 3% of the products and shipping, and is shown in the cart before you confirm. In Hungary and Czechia the courier collects the amount in HUF or CZK, converted from EUR at the National Bank of Romania rate. For other countries, payment is by bank transfer in advance.
5. Dispatch and delivery
- In-stock products ordered — and, for bank transfer, paid — by 15:30 Romanian time on a working day usually leave our warehouse the same day.
- Pre-order products are dispatched when they arrive from our suppliers, usually within 3 to 5 working days.
- We ship across the EU with DPD. Transit usually takes 2 to 6 working days, depending on your country.
- Shipping costs depend on the weight of the parcel and the destination country, and are shown in the cart or in the proforma invoice before you pay.
- You can also collect your order from our warehouse in Utvin, Timiș County, Romania, Monday to Friday, 09:00–16:30.
6. When the parcel arrives
- Check the parcel in front of the courier. If it is visibly damaged, write it on the courier’s document or refuse the parcel.
- Report missing products, wrong products or transport damage within 2 working days to [email protected], with photos.
7. Warranty
- 12 months from the invoice date, for manufacturing defects.
- Send the order or invoice number and photos or a video of the defect to [email protected]. We answer within 15 days.
- Below EUR 6 per unit (excluding VAT) you keep the product: we decide on the photos or video and replace it with your next order or issue a credit note. From EUR 6 per unit, you send the product back with a courier label we provide, at our cost.
- If the claim turns out to be unjustified, you pay the shipping costs.
- Not covered: applied screen protectors or tempered glass, products that have been dropped, knocked or exposed to moisture, and improper use.
8. Contact
Email [email protected] · phone and WhatsApp +40 727 922 922 · Monday to Friday, 09:00–16:30 Romanian time.
